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Troubleshooting Learning Modules

Learning Modules is a new formalized part of our program. And with any new system, there is a steeper learning curve, with obstacles in signing up and accessing content. This article is meant to give you basic action steps for troubleshooting this third party software, Thinkific.

Steps for Solving Issues

Web applications can be frustrating to troubleshoot, so here are some first steps you can take to solve the problem without requiring outside help right away:

  1. Navigate to this page, and refresh your cache. Sometimes browser caching causes problems.
  2. Try the Ongoing Mentor Training page in a private window in your browser of choice (e.g. Chrome's Incognito Mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking your content.
  3. Try the Ongoing Mentor Training sign in page on a different browser (Chrome, Firefox, Edge, Safari, IE, Opera, etc). Sometimes the installation of your browser may be damaged. If it works on every browser but one, reinstall that browser. 
  4. Try the Ongoing Mentor Training sign in page on a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). Sometimes a certain device has trouble with a content type. This is rare but could be a problem.

If the above steps still does not solve the problem, send an email to [email protected] and we will put in a support ticket to Thinkific to resolve any and all tech issues.